The customer success platform for B2B SaaS
Easiest to use and fastest to implement, ZapScale gives the deepest customer insights to growing CS teams.
G2 Accreditations | 4:8
❤️ by CS teams at
ZAPSCALE MAKES CUSTOMER SUCCESS
Easier, Faster and Deeper
Make your success the guiding light for your business with improved visibility, productivity, and forecast.
Enhance customer visibility
With 150 data points from 6 sources, get a detailed insight into your customer.
Segment customers, track product adoption, value and more.
- 360-degree customer view with segmentation
- Deepest health analytics with pre-built and custom KPIs
- Track product adoption with zero dev effort
02 %
Churn Reduction
40 %
Increase in Product Adoption
Improve CS team productivity
Automate your customer success operations for improved communication, productivity and scalability.
- Automated workflows and pre-built playbooks
- Success plans for focused customer goals
- Easy task management and customer prioritisation
30%
Improvement in CS team productivity
90%
Reduction in data collation efforts
Deep Performance Analytics
Understand your customer and business performance trends over time and forecast revenue with improved accuracy
- Get a holistic business overview
- AI-powered churn and upsell prediction
- Understand product and business trends
90%
Revenue forecast accuracy
05%
Increase in upsell revenue
Get started on your journey to make CS easy
Track Your Most Important Metrics To Drive Growth And Loyalty
Testimonials
Trusted by Many
Shanmuga Priya VS
Customer Success Executive
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Sreeram Raj
Customer Success Manager
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Thooyavan Manivaasakar
Co-Founder, CEO
ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.
Thooyavan Manivaasakar
Co-Founder, CEO
ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.
ONBOARDING
Onboard on ZapScale in 1 day
Complete onboarding onto ZapScale in 12 hours is 99% faster than all other CS tools in the known universe
INTEGRATION
ZapScale integrates easily with all your favourite apps
SECURITY & COMPLIANCE
We make sure your data is safe and secure. Data security is our top priority.
Bi-annual VAPT security audit
Data access policy
On-demand issue logging
Audit logging & monitoring
Complete encryption
US data servers