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Make your Customer Success better

Key features that make ZapScale the easiest customer success platform.

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Know your customer better
Customer 360 view
Health Analytics
Account Segmentation
Outcome Tracking
Know your customer better
Customer 360 view
Health Analytics
Account Segmentation
Outcome Tracking
Run your CS ops better
Email Campaigns
Task Management
Success Playbook
Contextual Messaging
Run your CS ops better
Email Campaigns
Task Management
Success Playbook
Contextual Messaging
Get better business insights
Business Overview
Prediction Alerts
Trend Analytics

Know Your Customers

An eagle eye in a world full of fragmented data

  • Get a unified view of all customer data.
  • Witness magic at your fingertips with integrated data through various customer touch points from your product, CRM, tickets, feature requests, billing and invoicing, emails and customer comms.
  • Uncover actionable customer & user insights with the most powerful analytics.
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Get a crystal-clear picture of your customers’ health and avoid surprise churns

  • Get customer health data (ZapScore) since Day 1 with a pre-built health score framework & 40 KPIs powered with data analytics.
  • Customize your KPIs based on customer health groups for customer lifecycle stage/journey, plan, location, ARR, etc.
  • Spot Customer Risks & Opportunities and take preemptive actions to increase retention and upsell.
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Not all customers are the same. How can their CS strategy be?

  • Segment customers, your way. Group them based on lifecycle stage, ACV, location, date of start, and much more.
  • Make your Customer Engagements more precise, purposeful, and powerful.
  • Create automated playbooks for monitoring & engagement for each segment.
Get Started

Leave behind your gut feelings, catch the drift by comparing business outcome targets vs achieved

  • Focus on more than just features. Create custom product outcome journeys for customer segments with a simple DIY tool.
  • Set up targets and compare with achieved to find and resolve downward trends in real time before it’s too late.
  • Track key actions & workflows in onboarding, adoption, retention, and expansion journeys.
Get Started

An eagle eye in a world full of fragmented data

  • Get a unified view of all customer data.
  • Witness magic at your fingertips with integrated data through various customer touch points from your product, CRM, tickets, feature requests, billing and invoicing, emails and customer comms.
  • Uncover actionable customer & user insights with the most powerful analytics.
Get Started

Get a crystal-clear picture of your customers’ health and avoid surprise churns

  • Get customer health data (ZapScore) since Day 1 with a pre-built health score framework & 40 KPIs powered with data analytics.
  • Customize your KPIs based on customer health groups for customer lifecycle stage/journey, plan, location, ARR, etc.
  • Spot Customer Risks & Opportunities and take preemptive actions to increase retention and upsell.
Get Started

Not all customers are the same. How can their CS strategy be?

  • Segment customers, your way. Group them based on lifecycle stage, ACV, location, date of start, and much more.
  • Make your Customer Engagements more precise, purposeful, and powerful.
  • Create automated playbooks for monitoring & engagement for each segment.
Get Started

Leave behind your gut feelings, catch the drift by comparing business outcome targets vs achieved

  • Focus on more than just features. Create custom product outcome journeys for customer segments with a simple DIY tool.
  • Set up targets and compare with achieved to find and resolve downward trends in real time before it’s too late.
  • Track key actions & workflows in onboarding, adoption, retention, and expansion journeys.
Get Started

Automate Your CS

Strengthen Customer Relationships Through Personalized Communication

  • Avoid generic messages, create hyper-personalized email campaigns with customer-specific data.
  • Segment customers by criteria like ACV, renewal date and real-time behaviour to send the right message at the right time.
  • Launch targeted campaigns from any point in your workflow to ensure strategic engagement.
Get Started

See who needs your attention first

  • Built mindfully for CSMs & Team leads for enhanced productivity.
  • Access a single, tailored, and prioritized view of all of your crucial insights & action items for your portfolio.
  • Monitor CSM performance across the board.
Get Started

Never miss any important customer update and set up resolution steps – all in just a few minutes!

  • Streamline your Ops with custom triggers. Auto-create & assign tasks, actions, messages, and emails.
  • Automate customer engagements & internal processes for improved consistency, efficiency, and scalability.
  • Create success plays based on health, lifecycle events like QBRs, segments or risks, and opportunities.
Get Started

Collaborate with context at a single place

  • Coordinate across the CS team & other stakeholders with ease.
  • Create messages, tasks, and actions with the context of specific customer issues and opportunities.
  • Facilitate better hand-offs for customer-facing teams and save time with centralized note-taking & touchpoint tracking.
Get Started

Strengthen Customer Relationships Through Personalized Communication

  • Avoid generic messages, create hyper-personalized email campaigns with customer-specific data.
  • Segment customers by criteria like ACV, renewal date and real-time behaviour to send the right message at the right time.
  • Launch targeted campaigns from any point in your workflow to ensure strategic engagement.
Get Started

See who needs your attention first

  • Built mindfully for CSMs & Team leads for enhanced productivity.
  • Access a single, tailored, and prioritized view of all of your crucial insights & action items for your portfolio.
  • Monitor CSM performance across the board.
Get Started

Never miss any important customer update and set up resolution steps – all in just a few minutes!

  • Streamline your Ops with custom triggers. Auto-create & assign tasks, actions, messages, and emails.
  • Automate customer engagements & internal processes for improved consistency, efficiency, and scalability.
  • Create success plays based on health, lifecycle events like QBRs, segments or risks, and opportunities.
Get Started

Collaborate with context at a single place

  • Coordinate across the CS team & other stakeholders with ease.
  • Create messages, tasks, and actions with the context of specific customer issues and opportunities.
  • Facilitate better hand-offs for customer-facing teams and save time with centralized note-taking & touchpoint tracking.
Get Started

Get Better Business Insights

Create a customer command center

  • Pivot on customer-focused model by aligning around a centralized command center.
  • Track business health, NRR, churn, product usage, and feature usage to spot business gaps.
  • Unlock a new pipeline source and showcase the impact of CS on revenue growth with Customer Success Qualified Leads.
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A crystal ball for CS teams

  • Never let the ball drop with ZapScale’s AI-based churn prediction model.
  • Make informed decisions fuelled by 40+ dimensions.
  • Identify business expansion opportunities & optimize account planning with rich customer data analysis & robust workflow capabilities.
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Find out how your business moves across days, months and weeks

  • Monitor all product, health, revenue, and business trends.
  • Analyze customers/users journey over time.
  • Identify product and engagement challenges & wins.
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Trusted by many

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Shanmuga Priya VS
Customer Success Executive
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
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Sreeram Raj
Customer Success Manager
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
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Thooyavan Manivaasakar
Co-Founder, CEO
ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.
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Thooyavan Manivaasakar
Co-Founder, CEO
ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.

SECURITY & COMPLIANCE

We make sure your data is safe and secure. Data security is our top priority.

Get started on your journey to make CS easy

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