Track Your Most Important Metrics To Drive Growth With Loyalty
Gone are the days of growth at all costs, improve your Net Revenue Retention Rate to stay relevant
Growth vs Loyalty, do you struggle with finding a balance?
Raghav started his B2B SaaS business 2 years ago. He raised VC money and after a year of incubation and building the product, he launched it to the market.
The initial few customers were a breeze for Raghav. He was hands-on. And in a quest for growth he spent extensively on marketing and acquiring more customers, quicker.
However, when the time came for renewals, Raghav noticed a dip in customers renewing. His investors started to question the product and the low retention rate. So busy with acquisition, Raghav had lost sight of his current customers.
He had not seen this coming.
How can Raghav improve his company’s NRR?
It would help if Raghav had key business metrics (NRR, GRR, Churn Rate) easily available for him to see, regularly. It would also help if he could look at health and revenue trends to forecast better. Additionally, if he could get a consolidated feedback of the product he could also plan the product roadmap better.
How can ZapScale help?
Slash churn with impeccable customer health visibility and churn prediction
BUSINESS OVERVIEW
NRR, GRR, MRR at your fingertips
Track all key metrics of retention, churn and growth in real-time, all the time. Make your business customer-focused by aligning around a single centralized command center.
PREDICTION ALERTS
Keep an eye on the future of your business
Identify customer churn threats and upsell opportunities with ZapScale’s 40-dimension AI model. Accurately forecast your business revenue.
TREND ANALYTICS
Find out how your business moves across days, months and weeks
Monitor how your business and product performs over time. Analyse product adoption and feature usage trends. Identify challenges and wins.
Improve your Net Revenue Retention with ZapScale
Loved by the Customer Success teams at:
Gaurav Sabharwal
Co-Founder, JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanu Pratap
Customer Success Manager, JOP
ZapScale allows complete visibility on the customers’ portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer, Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager, Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.