Elevate Customer Experience With Proactive Customer Engagement
Effectively stay on top of all the customer-related tasks, no matter the size of your customer portfolio
Facing challenges in sustaining proactive customer success?
Sarah is an experienced Customer Success Manager with a knack for making customers happy. Her role requires her to identify pitfalls and challenges within the customer journey and proactively avoid them before they become a problem.
However, over time, her customer portfolio has grown. With customer data scattered across multiple excel sheets and disconnected documents, proactively engaging with all the customers while juggling with a multitude of responsibilities has turned into a significant challenge for her.
Now Sarah finds herself trapped in a cycle of playing catch-up and firefighting which depletes her valuable time, her productivity and her ability to foster a proactive approach to customer success.
How can Sarah manage her customers better?
Sarah’s efficiency could soar with a unified, personalized view of customer action items and pivotal insights across her portfolio. Equipped with pre-designed customer health scoring frameworks and automated playbooks, she could effortlessly identify risks, seize opportunities, and foster proactive customer engagement to drive better customer success.
How can ZapScale help?
Slash churn with impeccable customer health visibility and churn prediction
CUSTOMER 360
All customer data on your fingertips
Get data from all primary customer touchpoints in a single view. Monitor customer and user health with ZapScale’s 40 pre-built KPIs to prioritize customers based on their needs and preference.
SUCCESS PLAYBOOK
Streamline your ops to drive proactive customer success
Proactively address customer issues with real-time alerts linked to changes in customer health data. Make your engagements more targeted and personalised with easy customer segmentation.
TASK MANAGEMENT
Organise your life better with work control
Level up your task management capabilities with Zapbook. Access a single, tailored, and prioritised view of all of your crucial insights and action items for your customer portfolio.
OUTCOME TRACKING
Compare business outcome targets vs achieved
Get access to customer behaviour on your product. Create and track custom product outcome journeys for customer segments to find and resolve downward trends in real-time.
PREDICTION ALERTS
Avoid unexpected surprises from your customers
Make informed decisions based on accurate predictions of customer churn possibilities and upsell opportunities fuelled by ZapScale’s 40-dimension AI model.
Turn your CS from reactive to proactive with ZapScale
Loved by the Customer Success teams at:
Gaurav Sabharwal
Co-Founder, JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanu Pratap
Customer Success Manager, JOP
ZapScale allows complete visibility on the customers’ portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer, Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager, Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.