Get Deeper Insights Into Your Customers
And Users Through Behavioural Data
Did you know companies with a strong customer focus are 60% more likely to be profitable?
(Source: Bain & Company)
How can ZapScale help?
Improve customer visibility with 150 data-points from 6 data sources in a snap!
CUSTOMER 360
All customer data in one place
Get deep visibility of your customer with integrated data through all customer touch points. Ranging from product usage to ticketing, feature requests, communications and invoicing.
ACCOUNT SEGMENTATION
Segment your customers your way – compare like for like
Slice and dice your customers’ data how you’d like to see it – based on ARR, lifecycle stage, engagement strategy and many more, allowing you to compare the right cohorts!
HEALTH ANALYTICS
Get key customer metrics from day 1 – no setup needed
View customer health data on the first day of ZapScale with a pre-configured health score framework of 40 KPIs. No long drawn setup times.
OUTCOME TRACKING
Find out if your customers are getting value
Tag individual features or product use-cases with a no-code DIY tracker for customer segments and easily understand your product adoption and time to value.
Gaurav Sabharwal
Co-Founder, JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanu Pratap
Customer Success Manager, JOP
ZapScale allows complete visibility on the customers’ portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer, Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager, Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.